CTG’s certified, experienced consultants and innovative solutions help our clients select and implement the service management technology that best suits their needs. CTG has in-depth experience and established partnerships with OMNINET, Micro Focus, Atlassian, and ServiceNow.

With over 15 years of expertise in implementations of ITSM solutions, CTG is a key player in service desk installation and integrations. Using a Fast Foundation approach, we leverage the CTG expertise in a well-defined approach for the first implementation. Once implemented, CTG provides an SLA based maintenance and evolutive service to your implementation.

THAT’S WHY CTG DEVELOPED our service management tooling solution

Ensuring proper service delivery to your customers is crucial. Key to this service is an underlying technology that delivers the functionality needed. Our implementations ensure ITIL compliancy sized and adapted to your business needs.

  • Performance

    Client Satisfaction

  • Risk

    SLA Monitoring

  • Operations

    Modern Technologies

  • Advantage/Strategy

    Ease of Working

  • Safety

    Faster Problem-Solving

  • Security

    Build Knowledge Base

CTG'S SERVICE MANGEMENT TOOLING SOLUTION

CTG supports multiple vendors, ensuring the best know-how and expertise to set up and integrate these technologies. Using CTG's 'Fast Foundation' approach, we ensure cost effective implementations at high standards. 

  • Process

    Technology Implementation

    CTG is a certified implementation partner of Micro Focus SMaX, OMNITRACKER, Atlassian Jira Service Desk and ServiceNow. Using a standardised fast foundation approach, we provide fast ROI. 

  • Cloud Migration

    DC Support Services

    Each solution needs to evolve with future needs. CTG provides an SLA based service handling issues, service requests and maintenance services on your ITSM technology implementation. 

  • Analytics

    Technology Migrations

    You may have an ITSM technology already implemented, but your organisation's need evolved past the functionality server by your ITSM tool. Time to migrate, but how … CTG can assist you to minimise operational risk and get you back in with modern solutions.

The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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