CTG provides assessment, planning, and implementation services that focus on people, process and technology.

With CTG's 'ITSM Improvement' offering, we work with you to analyse your processes, organisation and technologies used in order to define and propose specific improvement tracks, in view of your current and future needs. CTG will combine the market best practices and standards, enhanced with our real-life experience and hands-on approach. The result is matched with your specific organisational needs.

THAT’S WHY CTG DEVELOPED ITSM Improvement services

We help you to bring your ITSM organisation to the next level, in line with current standards and enabling your ITSM organisation to bring the value that your business requests.

  • Performance

    Insight in Your Organisation

  • Risk

    Realistic Roadmap

  • Operations

    Better Business Alignment

  • Advantage/Strategy

    IT Staff Satisfaction

  • Safety

    Budget for Innovation

  • Security

    Higher Customer Satisfaction


The overall goal of the assessment is to help the IT organisation to improve its service provision quality and to use the assessment results as part of continuous service improvement programs.

The assessment will result in a snapshot of current IT process maturity (AS IS), suggestions for improvement (TO BE) and a feasible implementation plan (roadmap).

  • Process

    Joint Technology Selection

    Older technologies can be a burden. How are you going to select the next new technology that brings the value you need? CTG has a standard Joint Technology Selection procedure that can assist you in your journey. 

  • Cloud Migration

    ITIL4 Assessment

    Keeping up with the latest frameworks is hard. Knowing where your value lies and how far you need to adapt these frameworks is also hard. CTG can assist you in defining the roadmap that meets your business needs.

  • Analytics

    Organisation Assessment

    New business requirements, new insights like DevOps, … while still keeping up with your traditional IT, need an organisation that is fit for the purpose.

The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.

Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.

Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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