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ITSM Improvement
CTG provides assessment, planning, and implementation services that focus on people, process and technology.
With CTG's 'ITSM Improvement' offering, we work with you to analyse your processes, organisation and technologies used in order to define and propose specific improvement tracks, in view of your current and future needs. CTG will combine the market best practices and standards, enhanced with our real-life experience and hands-on approach. The result is matched with your specific organisational needs.
THAT’S WHY CTG DEVELOPED ITSM Improvement services
We help you to bring your ITSM organisation to the next level, in line with current standards and enabling your ITSM organisation to bring the value that your business requests.
Insight in Your Organisation
Realistic Roadmap
Better Business Alignment
IT Staff Satisfaction
Budget for Innovation
Higher Customer Satisfaction
CTG'S ITSM IMPROVEMENT SOLUTION
The overall goal of the assessment is to help the IT organisation to improve its service provision quality and to use the assessment results as part of continuous service improvement programs.
The assessment will result in a snapshot of current IT process maturity (AS IS), suggestions for improvement (TO BE) and a feasible implementation plan (roadmap).
Joint Technology Selection
Older technologies can be a burden. How are you going to select the next new technology that brings the value you need? CTG has a standard Joint Technology Selection procedure that can assist you in your journey.
ITIL4 Assessment
Keeping up with the latest frameworks is hard. Knowing where your value lies and how far you need to adapt these frameworks is also hard. CTG can assist you in defining the roadmap that meets your business needs.
Organisation Assessment
New business requirements, new insights like DevOps, … while still keeping up with your traditional IT, need an organisation that is fit for the purpose.
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Information Management
Knowledge Center
View all of our resources, including videos, blog, news, whitepapers, and webinars
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DevOps Accelerated - The Final Countdown
The CTG partner network is built to combine today’s leading technologies with CTG’s digital transformation IT solutions and services to accelerate our clients’ transformation initiatives.
Given the accelerated pace at which new technologies emerge and the specialized and evolving needs of our clients, it’s essential that we leverage industry partnerships to amplify the value we provide to clients.
Our strong partner network provides clients with even greater speed, adaptability, and confidence that their IT and digital transformation initiatives will be powered by the technologies, skills, methodologies, and industry experience necessary to achieve their desired business, technology, and operational outcomes.
Let’s discuss
How CTG can help you achieve your desired business outcomes through digital transformation.
Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.