SOLUTION
The main goal of CarPay-Diem was to focus in one part on business development and in another part on apps development without having to manage the hosting aspect. In collaboration with CarPay-Diem’s developers, CTG Luxembourg PSF set up a private cloud data center solution, performed load tests, and put it into production.
A 24x7 CTG support team is available for one of CarPay-Diem’s customers. The model is based on ITIL methodology with the support of various CTG Delivery Centers (DC), especially DC Support for ticket management and DC Infrastructure for the operational maintenance of systems. The Account Manager and Service Manager lead governance and quality monitoring efforts.